Customer Chat Archives

8
Ability to "Chat" with customers
1 year ago
Taz
open0
This way if an item is out of stock, or something needs to be changed we can discuss it with them without having to go to our email. Probably just me, but I have been having a hard time sending emails... Read more...
Customer Chat

20
Reset Fundraiser Totals
1 year ago
Greg
completed8
Add the ability to reset the fundraiser totals for a store periodically for the stores that are used annually. That way we won't need to clone or recreate a store just to get the fundraiser totals bac... Read more...
Fundraiser Fundraiser Fee Fundraiser Total
20
Order Minimums and Quantity Discounts
1 year ago
Greg
reviewed1
Add the ability to set order minimums for products and discounts/separate prices at different order volumes.
Minimum Order Minimum Quantities Price Bands Price tiers
20
Custom Store Closed Page
1 year ago
Greg
completed13
Add the ability to create a custom store closed page so it's not the generic store closed page that way we can direct our customers to another store or our general website.
Store Closed
20
Quickbooks Integration
1 year ago
Greg
reviewed0
Add the ability to integrate with Quickbooks to pass order, customer, and payment information to the accounting software.
Accounting Integrations Quickbooks
20
Customer Fields for Checkout
1 year ago
Greg
reviewed7
Add an option for us to add a customizable field during the checkout process similar to the notes field but where we can define a list for the customer to choose from.
Checkout Customer Field
20
Colors
1 year ago
David
reviewed5
Add text to the color selection boxes when a customer is selecting the color of the apparel. It is almost impossible to distinguish between black/navy and other similar color pairs with the small swat... Read more...
color names color selection Colors
20
Email Customers about Open Carts
1 year ago
Carla
reviewed0
Ability to have Spirit Sale send out emails reminding customers of items left in their cart.
cart notification open
20
Please add Square POS
1 year ago
Lauren
reviewed7
Square is one of the largest POS for small businesses and would love to have spiritsale integrated with this. No monthly fees and great reporting!
Square POS
20
View front and back of product at the same time
1 year ago
Mike
reviewed1
Many shirts have a front and back design. It would be nice if both images can up when someone clicked on an item. Many people see the front design and never click the small icon that changes the view ... Read more...
Product Product View
20
Add Augusta and Holloway
1 year ago
Greg
reviewed1
Add a connection to the Augusta catalog of products and all of their brands including Holloway.
Apparel Apparel Integration Augusta Stock Product
19
Bulk Print Orders/Invoices
1 year ago
Greg
completed6
Add the ability to bulk print orders & invoices without creating a Production Group.
Bulk Print Invoices Orders
19
Show color options
1 year ago
Dana
open5
Show color options for each product on the main catalog page before the item is clicked. [caption id="attachment_537" align="alignnone" width="300"] The red marks show where color chips w... Read more...
Color Chips Product Card
19
Sanmar Apparel
1 year ago
julie
open0
Please have San Mar provide apparel photos that do not include models. Blank Samples/flat photos of their apparel.
SanMar
19
Customer Portal for a Coach or Coordinator
1 year ago
Greg
reviewed0
Add a portal for a coach or a coordinator to see who has ordered and who has not so they can advocate for the store with their team/group.
Customer Portal
17
Change Colors & Sizes Sort Order in Catalog Filter
1 year ago
Greg
open1
Add the ability to change the sort order of the colors and sizes listed on a store.
Catalog Page Product Filter Sort Order
16
Terms & Conditions Page and Signoff
1 year ago
Greg
open0
Add the ability to create a Terms & Conditions page that can be opened in a new browser tab. Also, add an option to require accepting the terms and conditions during the order checkout process.
Terms and Conditions
16
Shippo Integration
1 year ago
Greg
completed0
Add the ability to integrate with Shippo to print shipping labels and improve the shipment process.
Shipping Integration Shipping Label Shippo
15
Be able to update several products at once
1 year ago
Dana
open0
It would be great to be able to update (publish/delete) several products at once from the product list page. I'm doing a major store update and have to delete/confirm products one by one.
Products
15
ShipStation Integration
1 year ago
Greg
completed0
Add the ability to integrate with ShipStation so it's easier to set up a shipment with carriers and generate shipping labels.
Shipping Integration Shipping Label ShipStation
14
Turn off Tax by Product
1 year ago
Greg
open0
Add the ability to turn off tax by individual product not just at the store or state level.
Tax
13
Notification that a Store has Closed
1 year ago
Greg
open0
Add the ability to send a notification to the subscriber when a store has closed. Consider adding the ability to include other emails so the customer can also be notified (such as a coach or a princip... Read more...
Notifications Store Close
13
Cost of Personalizations
1 year ago
Greg
open0
Add the ability to document the cost of a personalization similar to how pricing is captured today that way the reports can track costs when customers order personalizations like names and numbers.
Cost Names Numbers Personalization
13
Custom Domain Masking: Ability to use our own URL
1 year ago
Doug
open2
I would like to have the ability to use our own url address to replace the spiritsale portion of the url
Custom Domain
10
Add/Remove Individual Orders to Production Groups
1 year ago
Greg
reviewed0
Add the ability to add or remove orders from a production group so it's easier to adapt a production group when a customer changes or cancels an order.
Production Group
10
Bundle Items (products) Together
11 months ago
Lee
open0
Ability to group items together, price and display as a bundle or set. Beanie, scarf, crewneck together for $50 or whatever.
product bundle
10
Option for Multiple Designs
1 year ago
Jon
in progress1
Add option for multiple designs to choose from for same color shirt. Example youth league chooses black t-shirt but has 3 different logos to choose from rather than creating 3 different store items
Apparel designs
9
Go to Cart button
1 year ago
Carla
open0
Once an item is placed in the cart a button pops up and says it was placed into the cart. After a few seconds that button goes away. Would be nice to have a way to have that change to go to cart and s... Read more...
cart customer go to cart shopping
9
Add Store name on reports
12 months ago
Johane
open1
Add the store at the top of all work orders, purchase orders, and shipping reports
purchase order Reports shipping report work order
9
Venmo Payment Button
1 year ago
Kitty
open0
is there a way for you to set up a Venmo payment button
payment method venmo
9
Update to "selected combination is not available"
10 months ago
Julie
open1
It would look so much more legit and professional if instead of simply not changing the product color image when the option is not available, that you can click on every color option and see what size... Read more...
Attachment color combination not available selected combination selected combination is not available size
8
Upcharge Price on its own level
1 year ago
Carla
open0
Currently the only place to add the upcharge is on the same button as the price that will change for all varients. So as I add an upcharge later down the road, it changes ALL prices for each item AND ... Read more...
Attachment changing pricing global sell price set global sell price Upcharge variants
8
Ability to "Chat" with customers
1 year ago
Taz
open0
This way if an item is out of stock, or something needs to be changed we can discuss it with them without having to go to our email. Probably just me, but I have been having a hard time sending emails... Read more...
Customer Chat
8
Reports - Sort by Date Order Completed
1 year ago
Ronda
open0
Under Orders - Reports, it would be very helpful to be able to sort by the date the order was completed. I use these reports when filing my monthly sales tax. Often times my stores overlap months. Exa... Read more...
order completed date Reports sales tax
8
Two Different Design Options on the Same Item Color
1 year ago
Johane
open0
I would like to be able to offer customers multiple designs to choose from, on the same product, in the same color
Colors design center
8
Shareable Community Built Templates
11 months ago
Katie
open0
#newfeaturerequest Good morning! (At least over here in sunny Colorado)… new user here, and wanted to see if anyone has requested or has an interest in the following 1) community sharing of store ... Read more...
#templates
8
Expand abillity to gather information when customer's are checking out
10 months ago
Sam
open0
When working with schools/teams it is really necessary to be able to collect more than just the name of the person ordering. The name of the Student, the name of the teacher....etc are all extremely n... Read more...
7
Avatax Integration
1 year ago
Greg
open0
Add the ability to integrate with Avatax to calculate customized sales tax and automatically file sales tax with the various government agencies.
Tax
7
Sales Tax
1 year ago
David
open0
Add sales tax calculations based on all US jurisdictions. [Natively in Spirit Sale instead of using an integration]
SalesTax
7
Satisfied End Users Testimonies
1 year ago
PATRICIA
open0
Have you thought about collecting comments from the end users of the online stores (customers of your customers). It would be a good way for those of us starting out to show satisfied customers. I lik... Read more...
comments end user testimonials school testimonials testimonials
7
Add the ability for customers to upload files
12 months ago
deborah
open0
It would be awesome to have an upload feature on the Spirit Sale. This would allow us to offer products where we print a customer's picture or image on a product like a mug or ornament.
Product upload
7
Review and adjust weight at shipping
11 months ago
Kelley
open0
Need to add the ability to review and adjust the shipping weight, it needs to be in pounds and ounces, and the ability to set a preset for the user (like my packages would default to 1pound & 8oz,... Read more...
shipping
6
Gift Card Capability
1 year ago
Greg
open0
Add the ability to generate and accept gift cards so customers can purchase a gift card, process orders using the gift card (including paying the difference if they order more than their gift card cur... Read more...
Gift Card
6
Low or no inventory email
1 year ago
Greg
open0
Add an email notification to the subscriber when a product inventory (individual variant) hits a low inventory threshold or runs out of inventory altogether.
Inventory Notifications
6
Ability to export products
1 year ago
Ann
open0
Bottom level, I'd like to be able to export a list of all products from a given store. Beyond that, it would be awesome to be able to adjust things in that file, and then import to update the produ... Read more...
data efficiency export import product updates
6
Add paid or unpaid on invoice
1 year ago
Carla
open0
When printing invoices, they don't show if they are paid or not. Would be nice to show those with a balance due.
invoice
6
Expand SanMar to Items Not Currently Included
1 year ago
Kitty
open0
Please add more of the SanMar items and colors that are available on their sites. What spirit sale has to offer is limited items and colors
5
Make Order Confirmation Email Optional
1 year ago
Greg
open1
Add the ability to make the order confirmation email optional so stores don't automatically send an order confirmation when an order is placed.
Order Confirmation Email
5
Display image of Credit Card Type
1 year ago
Greg
open0
Add the ability to show the logo of the credit card customers are using when checking out. That way they can see if they're using a Visa, MasterCard, etc.
Checkout Credit Card
5
% calculation for fundraiser fee
3 months ago
Kitty
open0
It would be much quicker if we could add a percentage amount that we would like to provide to our customer and it auto calculate for us. This will speed up our process instead of trying to figure out ... Read more...
5
Correct product count
1 year ago
Dana
open1
have the number of products on production board be the actual number of items ordered [caption id="attachment_539" align="alignnone" width="300"] Updates to the counts on the production card for be... Read more...
Production Board Production Group Card
5
Internal labels for products
1 year ago
Ann
open0
I'd love to have separate fields for the external product name showing in the store, and the internal name. This would help with sorting and updating!
backend data efficiency Product Name
5
Better control within Design Center
1 year ago
Kelley
open0
Give better controls to see the order of the items on the page (layers) and copy/paste etc. Additionally, maybe make it easier to allow this to happen at all. https://iadustateconvention.spiritsale.c... Read more...
Attachment
5
Add Founder Sport as a vendor
1 year ago
Kitty
open0
Adding Founder Sport as a vendor would be very helpful to those of us who do not use the standard vendors.
5
Add Rollo Ship Manager to shipping label options.
11 months ago
Julie
open0
I would love to see Rollo added to the shipping label options. They do integrate with many other selling channels.
Attachment rollo ship manager ship with rollo Shipping Integration shipping labels shipping partners
5
Shipping cost
11 months ago
Dana
open0
Show the shipping cost for the order or ability to compare prices between different methods
shipping
5
Add % Credit Card Fee
8 months ago
Cheri
open0
Add the ability to have a percentage added if paying with a credit card - similar to the tax percentage. Some do not want to pay with credit card and do not want fee added. Need it broken down for tax... Read more...
Checkout Credit Card FeeC Credit Card Percentage
5
PLAYER PACKS
5 months ago
Randy
open0
Maybe this is already possible, if so please let me know. We do dozens of sports teams and offer something we call "PLAYER PACKS". It normally offers 3-4 items in a just one sku (i.e. HOODED SWEATSHIR... Read more...
Attachment
5
More Stores on front page
5 months ago
Becky
open0
Would love to be able to scroll down and see ALL MY OPEN stores on one screen!
4
Integrate with Wilcom for Embroidery File Rendering
1 year ago
Greg
open0
Integrate with Wilcom so Spirit Sale can render embroidery files from the designer and provide a better image for customers.
Embroidery Wilcom
4
Add Featured Product Button to the Actions list
1 year ago
Jill
open0
It would be a time saver to have the option to just toggle featured products on or off in the Actions list instead of having to open, edit and update each item individually.
4
Shipping: pre-defined package sizes
11 months ago
Dana
open0
Have the ability to set up pre-defined package sizes (sm bag, med bag, large bag for example) that could be selected and applied to several different orders to save entering the dimensions each time.
Shipping Integration
4
Custom Fields for Checkout
3 months ago
Rodolfo
open0
Add an option for us to add a customizable field during the checkout process similar to the notes field but where we can define a list for the customer to choose from. Maybe using a dropdown menu and ... Read more...
Checkout custom field
3
report for items sold, days of most sales etc.
3 months ago
Kitty
open0
It would be nice to get a report that will let me know what items I sell the most of . It would also be nice to see what days are my busiest selling.
3
Add SQUARE to Spirit Store Payment Options
3 months ago
Patti
open0
Please, please, please look into offering SQUARE as a payment platform for Spirit Stores.
3
Multi Payment and Shipping info
1 year ago
Kitty
open0
My company has two stores , in which I would like to create different stores for, I think it would be great to be able to have different types of payment and shipping information for the other portion... Read more...
3
Cost information by item in reports
1 year ago
Lynn
open0
When you export a report and show line item information, you can see the price by item, but the cost by item does not show. I need to see that to make sure that all costs are correct.
Product Cost Reports
3
Pennant Apparel
1 year ago
Johane
open0
Add connection to Pennant apparel as stock products
Apparel pennant
3
Change default number of items per page in Store's Products Tab
11 months ago
Bo
open0
Would love to have option to change the default number of items to view at a time from 15 to my personal preference (which would be 50, or ALL if that were available). [caption id="attachment_633" ... Read more...
default view Products view
3
Note Label-Number of characters
10 months ago
Dan
open1
We would really like to see the Notes label have a lot more characters that are currently allowed. We need to sometimes give more specific instructions and are very limited with what we can enter.
Notes Label
3
Manage Variants- Pricing
10 months ago
Becky
open0
Would appreciate more options with pricing- the ability to subtotal all cost, put in our markup percentage and then it would tally what the retail price is.
Pricing
3
Add label for design selection
9 months ago
Dana
open0
Right now, for the alternate design options, it just shows the image which is super small and hard to see. it would be great to add the label info that we have to enter into the design center
Attachment
3
Customize Countdown Timer
8 months ago
Cheryl
open0
Would like to be able to change the color of the countdown timer
countdown calendar
3
Shipping Label Size
7 months ago
mike
open0
When generating shipping labels, Spirit Sale creates as an 8.5" x 11" sheet size instead of just the size of the label. This causes label printer to treat the white space as part of the label and does... Read more...
3
quotes options
6 months ago
Stacey
open0
Would love to see a "send" button so we can SEND the quote and note a date it was sent. This would be great for tracking - like, oh I sent this to Greg 2 weeks ago, need to follow up. OR... Allow pro... Read more...
3
Multiple Design Options on the same apparel style
5 months ago
Johane
open0
Instead of opening two stores i would like to be able to offer an organization one store for two different sports. I have one customer who needed both a baseball and softball store each store having t... Read more...
3
Combine Youth and Adult Apparel in 1 Product
5 months ago
Johane
open0
Would like the ability to change the size and colors for stock items when needed. Some options call for a youth and adult size, currently we either have to enter this as a fully custom item. Would be ... Read more...
C Sizes Stock item
3
Flyer of Items in Store
5 months ago
Becky
open0
Having the ability to print out a list (with pictures) of all the items in the store.
3
Adding and changing items to Quote page
4 months ago
Noemi
open0
A faster way to add items and change the quanity of items in the quote page? This is taking way to long to change the quantity one at a time. Also to add items to the quote also takes long. I have to ... Read more...
quote
2
Add Text To Color Options
3 months ago
Jamie
open0
Incorporate text to different color options on mobile devices so customers can distinguish between slightly different colors and we can communicate more effectively with our customers.
color color options color selections text colors
2
Clover Integration
1 year ago
Greg
open0
Add an integration with Clover to process payments.
Clover Payment Integration
2
Add Augusta/Holloway
2 months ago
Dianna
open0
Please add the Augusta/Holloway catalog.
2
Allow Customer to Upload Their Own Artwork
2 months ago
Brennen
open0
Have a section where the customer can upload a png or eps file that shows on the item and allows us to download for production
customer artwork Uploads
2
Square Payment Gateway
1 month ago
Jaime
open0
Please add Square as a payment gateway and merchant service provider. I am a small business who only works with Square. I'm sure many small businesses will benefit from you adding Square as an opti... Read more...
2
Non-Apparel Wholesalers to add
1 year ago
Paul
open0
We sell lots of apparel but we do other lines as well. I'd love to see Otto added for headwear and either JDS Industries or Conde/dyetrans.com for sublimation items. Thanks!
2
Add option to Sort Stores by Created Date
1 year ago
Johane
open0
when creating multiple stores, especially when they take up multiple pages in the stores home page, I have a difficult time finding some of my recently created stores, and will sometimes make duplicat... Read more...
store creation store lookup
2
Add option to remove or edit "color" tab on the catalog page
1 year ago
Johane
open0
I find the color option to be somewhat confusing as different products from different brands may both be "navy" but they show up as two separate colors.
Catalog Page color Colors
2
Turn off Notes for Stores
12 months ago
Tina
open0
Allow for the option to turn off Notes. My customers think that it is OK to put the design they want in the notes section instead of selecting the option by clicking on it. They also like to try to ch... Read more...
Order Notes
2
Add One Stop Inc Apparel
11 months ago
Tamara
open0
I would love if you could add One Stop Inc to the integration to pull products from
Apparel Apparel Integration
2
Promo Code by Store
10 months ago
Dan
open0
It would be really clean if we could create and edit a promo code within a specific store, not in global settings.
Promo Code
2
Promo Code-Cover Taxes and Shippng
10 months ago
Dan
open0
Our Clients want to be able to have their employees use the promo code to cover all costs including taxes and shipping up to the promo code amount. If a client has $100 promo for their employees and t... Read more...
Promo Code
2
Settings: Sort and rename Color and Size Libraries
10 months ago
Dan
open0
We would like to have these 2 libraries have the ability to be resorted in a list that suits us best. We have to scroll a lot since we have so many sizes (lots of pant sizes!) instead of having the mo... Read more...
Color Library Size Library
2
Pirate Ship Integration
8 months ago
Cheri
open1
Add the ability to integrate with Pirate Ship
PIRATE SHIP Shipping Integration
2
Automated Reporting
7 months ago
Bradley
open0
It would be nice to automate reporting so that emails could be sent with the information requested. I am required by my school district to send a daily sales report to our ASB accountant and it would ... Read more...
Reports
2
More Visibility in Icon Colors
6 months ago
Marcy
open0
Change the color of the icons when you turn them green to publish or activate, they are hard to see from the grey to the green. The color difference needs to be more substantial for those of with not ... Read more...
2
Ability to reset store revenue generated
5 months ago
Stacy
open0
We do lots of sports for our local schools. We're re using the same store for each sport and just updating the info each year. Would like to be able to reset the revenue generated so we can see what t... Read more...
2
Easier Access to Orders
5 months ago
Becky
open0
I would love the ability to click thru from the store to see the orders for it. Having to go from store fronts to then click on orders and narrow down by the stores is a lot of extra steps. Would be n... Read more...
Attachment
2
One Button- Cost and Sell Price
5 months ago
Becky
open0
I am not sure why we have to click 2 different buttons for cost and then another for sell price. Would love all of that merged into 1 button..
Attachment
1
Ability to search by SKU
3 months ago
Bo
open0
Would like the ability to search by SKU. What's the purpose of the SKU if it can't be used? In products screen if I put in the SKU in search and filter, no results.
search sku
1
Ability to delete abandoned carts
4 weeks ago
Nicole
open0
I have many open carts are well over a year old and some abandoned carts have nothing in them so there's no information retained. Other open carts have been processed as orders at a later date so the... Read more...
abandoned carts incomplete orders open carts
1
MULTIPLE ITEMS FOR 1 DESIGN
3 weeks ago
Rachel
open0
It would be great to have more product options for 1 design - have the design be displayed and then be able to offer tees, hoodies, tanks ect. on the same design. Dropdown menus that can be custom for... Read more...
designs more custom fields multiple options smaller stores
1
Partial Refunds
6 days ago
Stacie
open0
There should be a way to return a partial refund on orders placed. right now you can only refund the full order.
1
Spirit Sale for Canada customers
11 months ago
Ron
open0
I really like this idea and I have been asking for this for several months. I would love to have access to this for our "Grandpa and Ben T-Shirt Company". I suspect your other STAHLs customers in Cana... Read more...
Attachment Canada
1
Carbon Copy or Blind Carbon Copy on Order Completion e-mail
11 months ago
baron
open0
Add an option to send a copy of the order completion e-mail to an e-mail address like the order creation e-mail. I get customs saying they do not get the e-mail. This would allow me to verify it did s... Read more...
Notifications order completion
1
Bulk updating prices
10 months ago
Kelley
open0
The ability to bulk update items, especially pricing. Also would love the ability to bulk upload new items from a template. I did this with eBay for years, over 10k items at a time, uploaded from a CS... Read more...
bulk editing Pricing updates upload
1
Option to choose from other Stock Apparel images
7 months ago
baron
open0
Both S&S and Sanmar have pictures with and with out a model. Would like the option to choose what pictures we display. I have a church site they they was very unhappy with the models having tatto'... Read more...
Apparel mock up models S&S Activewear SanMar
1
Connecting Print on Demand Software
5 months ago
PATRICIA
open1
I would like to suggest that either a system is created to assist us with connecting to print on demand software for products that we would like to offer in our shop to allow us to offer more variety.
Print On Demand Assistance Print On Demand Connection Assistance Print on demand software assistance
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8

Push your idea0/2000

Attach image

Partial Refunds 6 days agoThere should be a way to return a partial refund on orders placed. right now you can only refund the full order.
MULTIPLE ITEMS FOR 1 DESIGN 3 weeks agoIt would be great to have more product options for 1 design - have the design be displayed and then be able to offer tees, hoodies, tanks ect. on the same design. Dropdown menus that can be custom for... Read more...
Ability to delete abandoned carts 4 weeks agoI have many open carts are well over a year old and some abandoned carts have nothing in them so there's no information retained. Other open carts have been processed as orders at a later date so the... Read more...