Customer Chat Archives

8
Ability to "Chat" with customers
9 months ago
Taz
open0
This way if an item is out of stock, or something needs to be changed we can discuss it with them without having to go to our email. Probably just me, but I have been having a hard time sending emails... Read more...
Customer Chat

20
Reset Fundraiser Totals
10 months ago
Greg
reviewed8
Add the ability to reset the fundraiser totals for a store periodically for the stores that are used annually. That way we won't need to clone or recreate a store just to get the fundraiser totals bac... Read more...
Fundraiser Fundraiser Fee Fundraiser Total
20
Custom Store Closed Page
10 months ago
Greg
in progress13
Add the ability to create a custom store closed page so it's not the generic store closed page that way we can direct our customers to another store or our general website.
Store Closed
20
Customer Fields for Checkout
10 months ago
Greg
reviewed2
Add an option for us to add a customizable field during the checkout process similar to the notes field but where we can define a list for the customer to choose from.
Checkout Customer Field
20
Colors
10 months ago
David
reviewed2
Add text to the color selection boxes when a customer is selecting the color of the apparel. It is almost impossible to distinguish between black/navy and other similar color pairs with the small swat... Read more...
color names color selection Colors
20
Add Augusta and Holloway
10 months ago
Greg
reviewed1
Add a connection to the Augusta catalog of products and all of their brands including Holloway.
Apparel Apparel Integration Augusta Stock Product
19
Bulk Print Orders/Invoices
10 months ago
Greg
completed6
Add the ability to bulk print orders & invoices without creating a Production Group.
Bulk Print Invoices Orders
16
Show color options
10 months ago
Dana
open2
Show color options for each product on the main catalog page before the item is clicked. [caption id="attachment_537" align="alignnone" width="300"] The red marks show where color chips w... Read more...
Color Chips Product Card
16
Please add Square POS
9 months ago
Lauren
open2
Square is one of the largest POS for small businesses and would love to have spiritsale integrated with this. No monthly fees and great reporting!
Square POS
16
Shippo Integration
10 months ago
Greg
completed0
Add the ability to integrate with Shippo to print shipping labels and improve the shipment process.
Shipping Integration Shipping Label Shippo
15
Order Minimums and Quantity Discounts
10 months ago
Greg
open0
Add the ability to set order minimums for products and discounts/separate prices at different order volumes.
Minimum Order Minimum Quantities Price Bands Price tiers
15
Quickbooks Integration
10 months ago
Greg
open0
Add the ability to integrate with Quickbooks to pass order, customer, and payment information to the accounting software.
Accounting Integrations Quickbooks
15
View front and back of product at the same time
9 months ago
Mike
open1
Many shirts have a front and back design. It would be nice if both images can up when someone clicked on an item. Many people see the front design and never click the small icon that changes the view ... Read more...
Product Product View
15
Customer Portal for a Coach or Coordinator
10 months ago
Greg
open0
Add a portal for a coach or a coordinator to see who has ordered and who has not so they can advocate for the store with their team/group.
Customer Portal
15
ShipStation Integration
10 months ago
Greg
completed0
Add the ability to integrate with ShipStation so it's easier to set up a shipment with carriers and generate shipping labels.
Shipping Integration Shipping Label ShipStation
14
Email Customers about Open Carts
10 months ago
Carla
open0
Ability to have Spirit Sale send out emails reminding customers of items left in their cart.
cart notification open
13
Sanmar Apparel
10 months ago
julie
open0
Please have San Mar provide apparel photos that do not include models. Blank Samples/flat photos of their apparel.
SanMar
13
Change Colors & Sizes Sort Order in Catalog Filter
10 months ago
Greg
open0
Add the ability to change the sort order of the colors and sizes listed on a store.
Catalog Page Product Filter Sort Order
12
Terms & Conditions Page and Signoff
10 months ago
Greg
open0
Add the ability to create a Terms & Conditions page that can be opened in a new browser tab. Also, add an option to require accepting the terms and conditions during the order checkout process.
Terms and Conditions
12
Cost of Personalizations
10 months ago
Greg
open0
Add the ability to document the cost of a personalization similar to how pricing is captured today that way the reports can track costs when customers order personalizations like names and numbers.
Cost Names Numbers Personalization
11
Notification that a Store has Closed
10 months ago
Greg
open0
Add the ability to send a notification to the subscriber when a store has closed. Consider adding the ability to include other emails so the customer can also be notified (such as a coach or a princip... Read more...
Notifications Store Close
11
Turn off Tax by Product
10 months ago
Greg
open0
Add the ability to turn off tax by individual product not just at the store or state level.
Tax
11
Custom Domain Masking: Ability to use our own URL
8 months ago
Doug
open2
I would like to have the ability to use our own url address to replace the spiritsale portion of the url
Custom Domain
10
Add/Remove Individual Orders to Production Groups
10 months ago
Greg
reviewed0
Add the ability to add or remove orders from a production group so it's easier to adapt a production group when a customer changes or cancels an order.
Production Group
10
Option for Multiple Designs
10 months ago
Jon
in progress1
Add option for multiple designs to choose from for same color shirt. Example youth league chooses black t-shirt but has 3 different logos to choose from rather than creating 3 different store items
Apparel designs
9
Be able to update several products at once
9 months ago
Dana
open0
It would be great to be able to update (publish/delete) several products at once from the product list page. I'm doing a major store update and have to delete/confirm products one by one.
Products
9
Update to "selected combination is not available"
4 months ago
Julie
open1
It would look so much more legit and professional if instead of simply not changing the product color image when the option is not available, that you can click on every color option and see what size... Read more...
Attachment color combination not available selected combination selected combination is not available size
8
Upcharge Price on its own level
10 months ago
Carla
open0
Currently the only place to add the upcharge is on the same button as the price that will change for all varients. So as I add an upcharge later down the road, it changes ALL prices for each item AND ... Read more...
Attachment changing pricing global sell price set global sell price Upcharge variants
8
Ability to "Chat" with customers
9 months ago
Taz
open0
This way if an item is out of stock, or something needs to be changed we can discuss it with them without having to go to our email. Probably just me, but I have been having a hard time sending emails... Read more...
Customer Chat
8
Reports - Sort by Date Order Completed
9 months ago
Ronda
open0
Under Orders - Reports, it would be very helpful to be able to sort by the date the order was completed. I use these reports when filing my monthly sales tax. Often times my stores overlap months. Exa... Read more...
order completed date Reports sales tax
7
Avatax Integration
10 months ago
Greg
open0
Add the ability to integrate with Avatax to calculate customized sales tax and automatically file sales tax with the various government agencies.
Tax
7
Go to Cart button
10 months ago
Carla
open0
Once an item is placed in the cart a button pops up and says it was placed into the cart. After a few seconds that button goes away. Would be nice to have a way to have that change to go to cart and s... Read more...
cart customer go to cart shopping
7
Two Different Design Options on the Same Item Color
6 months ago
Johane
open0
I would like to be able to offer customers multiple designs to choose from, on the same product, in the same color
Colors design center
7
Add Store name on reports
6 months ago
Johane
open0
Add the store at the top of all work orders, purchase orders, and shipping reports
purchase order Reports shipping report work order
7
Venmo Payment Button
6 months ago
Kitty
open0
is there a way for you to set up a Venmo payment button
payment method venmo
7
Bundle Items (products) Together
5 months ago
Lee
open0
Ability to group items together, price and display as a bundle or set. Beanie, scarf, crewneck together for $50 or whatever.
product bundle
7
Expand abillity to gather information when customer's are checking out
4 months ago
Sam
open0
When working with schools/teams it is really necessary to be able to collect more than just the name of the person ordering. The name of the Student, the name of the teacher....etc are all extremely n... Read more...
6
Sales Tax
10 months ago
David
open0
Add sales tax calculations based on all US jurisdictions. [Natively in Spirit Sale instead of using an integration]
SalesTax
6
Satisfied End Users Testimonies
10 months ago
PATRICIA
open0
Have you thought about collecting comments from the end users of the online stores (customers of your customers). It would be a good way for those of us starting out to show satisfied customers. I lik... Read more...
comments end user testimonials school testimonials testimonials
5
Make Order Confirmation Email Optional
10 months ago
Greg
open1
Add the ability to make the order confirmation email optional so stores don't automatically send an order confirmation when an order is placed.
Order Confirmation Email
5
Low or no inventory email
10 months ago
Greg
open0
Add an email notification to the subscriber when a product inventory (individual variant) hits a low inventory threshold or runs out of inventory altogether.
Inventory Notifications
5
Correct product count
10 months ago
Dana
open1
have the number of products on production board be the actual number of items ordered [caption id="attachment_539" align="alignnone" width="300"] Updates to the counts on the production card for be... Read more...
Production Board Production Group Card
5
Better control within Design Center
9 months ago
Kelley
open0
Give better controls to see the order of the items on the page (layers) and copy/paste etc. Additionally, maybe make it easier to allow this to happen at all. https://iadustateconvention.spiritsale.c... Read more...
Attachment
5
Expand SanMar to Items Not Currently Included
6 months ago
Kitty
open0
Please add more of the SanMar items and colors that are available on their sites. What spirit sale has to offer is limited items and colors
5
Add Founder Sport as a vendor
6 months ago
Kitty
open0
Adding Founder Sport as a vendor would be very helpful to those of us who do not use the standard vendors.
5
Add the ability for customers to upload files
6 months ago
deborah
open0
It would be awesome to have an upload feature on the Spirit Sale. This would allow us to offer products where we print a customer's picture or image on a product like a mug or ornament.
Product upload
5
Shipping cost
5 months ago
Dana
open0
Show the shipping cost for the order or ability to compare prices between different methods
shipping
5
Review and adjust weight at shipping
5 months ago
Kelley
open0
Need to add the ability to review and adjust the shipping weight, it needs to be in pounds and ounces, and the ability to set a preset for the user (like my packages would default to 1pound & 8oz,... Read more...
shipping
5
Shareable Community Built Templates
5 months ago
Katie
open0
#newfeaturerequest Good morning! (At least over here in sunny Colorado)… new user here, and wanted to see if anyone has requested or has an interest in the following 1) community sharing of store ... Read more...
#templates
4
Display image of Credit Card Type
10 months ago
Greg
open0
Add the ability to show the logo of the credit card customers are using when checking out. That way they can see if they're using a Visa, MasterCard, etc.
Checkout Credit Card
4
Integrate with Wilcom for Embroidery File Rendering
10 months ago
Greg
open0
Integrate with Wilcom so Spirit Sale can render embroidery files from the designer and provide a better image for customers.
Embroidery Wilcom
4
Ability to export products
10 months ago
Ann
open0
Bottom level, I'd like to be able to export a list of all products from a given store. Beyond that, it would be awesome to be able to adjust things in that file, and then import to update the produ... Read more...
data efficiency export import product updates
4
Internal labels for products
10 months ago
Ann
open0
I'd love to have separate fields for the external product name showing in the store, and the internal name. This would help with sorting and updating!
backend data efficiency Product Name
4
Add paid or unpaid on invoice
9 months ago
Carla
open0
When printing invoices, they don't show if they are paid or not. Would be nice to show those with a balance due.
invoice
3
Add Featured Product Button to the Actions list
8 months ago
Jill
open0
It would be a time saver to have the option to just toggle featured products on or off in the Actions list instead of having to open, edit and update each item individually.
3
Pennant Apparel
6 months ago
Johane
open0
Add connection to Pennant apparel as stock products
Apparel pennant
3
Add Rollo Ship Manager to shipping label options.
5 months ago
Julie
open0
I would love to see Rollo added to the shipping label options. They do integrate with many other selling channels.
Attachment rollo ship manager ship with rollo Shipping Integration shipping labels shipping partners
3
Shipping: pre-defined package sizes
5 months ago
Dana
open0
Have the ability to set up pre-defined package sizes (sm bag, med bag, large bag for example) that could be selected and applied to several different orders to save entering the dimensions each time.
Shipping Integration
3
Note Label-Number of characters
5 months ago
Dan
open1
We would really like to see the Notes label have a lot more characters that are currently allowed. We need to sometimes give more specific instructions and are very limited with what we can enter.
Notes Label
3
Add label for design selection
3 months ago
Dana
open0
Right now, for the alternate design options, it just shows the image which is super small and hard to see. it would be great to add the label info that we have to enter into the design center
Attachment
3
Customize Countdown Timer
2 months ago
Cheryl
open0
Would like to be able to change the color of the countdown timer
countdown calendar
2
Clover Integration
10 months ago
Greg
open0
Add an integration with Clover to process payments.
Clover Payment Integration
2
Non-Apparel Wholesalers to add
8 months ago
Paul
open0
We sell lots of apparel but we do other lines as well. I'd love to see Otto added for headwear and either JDS Industries or Conde/dyetrans.com for sublimation items. Thanks!
2
Multi Payment and Shipping info
7 months ago
Kitty
open0
My company has two stores , in which I would like to create different stores for, I think it would be great to be able to have different types of payment and shipping information for the other portion... Read more...
2
Cost information by item in reports
7 months ago
Lynn
open0
When you export a report and show line item information, you can see the price by item, but the cost by item does not show. I need to see that to make sure that all costs are correct.
Product Cost Reports
2
Add option to Sort Stores by Created Date
6 months ago
Johane
open0
when creating multiple stores, especially when they take up multiple pages in the stores home page, I have a difficult time finding some of my recently created stores, and will sometimes make duplicat... Read more...
store creation store lookup
2
Turn off Notes for Stores
6 months ago
Tina
open0
Allow for the option to turn off Notes. My customers think that it is OK to put the design they want in the notes section instead of selecting the option by clicking on it. They also like to try to ch... Read more...
Order Notes
2
Change default number of items per page in Store's Products Tab
5 months ago
Bo
open0
Would love to have option to change the default number of items to view at a time from 15 to my personal preference (which would be 50, or ALL if that were available). [caption id="attachment_633" ... Read more...
default view Products view
2
Add One Stop Inc Apparel
5 months ago
Tamara
open0
I would love if you could add One Stop Inc to the integration to pull products from
Apparel Apparel Integration
2
Promo Code by Store
5 months ago
Dan
open0
It would be really clean if we could create and edit a promo code within a specific store, not in global settings.
Promo Code
2
Promo Code-Cover Taxes and Shippng
5 months ago
Dan
open0
Our Clients want to be able to have their employees use the promo code to cover all costs including taxes and shipping up to the promo code amount. If a client has $100 promo for their employees and t... Read more...
Promo Code
2
Settings: Sort and rename Color and Size Libraries
5 months ago
Dan
open0
We would like to have these 2 libraries have the ability to be resorted in a list that suits us best. We have to scroll a lot since we have so many sizes (lots of pant sizes!) instead of having the mo... Read more...
Color Library Size Library
2
Manage Variants- Pricing
4 months ago
Becky
open0
Would appreciate more options with pricing- the ability to subtotal all cost, put in our markup percentage and then it would tally what the retail price is.
Pricing
2
Pirate Ship Integration
2 months ago
Cheri
open1
Add the ability to integrate with Pirate Ship
PIRATE SHIP Shipping Integration
2
Add % Credit Card Fee
2 months ago
Cheri
open0
Add the ability to have a percentage added if paying with a credit card - similar to the tax percentage. Some do not want to pay with credit card and do not want fee added. Need it broken down for tax... Read more...
Checkout Credit Card FeeC Credit Card Percentage
1
Add option to remove or edit "color" tab on the catalog page
6 months ago
Johane
open0
I find the color option to be somewhat confusing as different products from different brands may both be "navy" but they show up as two separate colors.
Catalog Page color Colors
1
Spirit Sale for Canada customers
6 months ago
Ron
open0
I really like this idea and I have been asking for this for several months. I would love to have access to this for our "Grandpa and Ben T-Shirt Company". I suspect your other STAHLs customers in Cana... Read more...
Attachment Canada
1
Carbon Copy or Blind Carbon Copy on Order Completion e-mail
5 months ago
baron
open0
Add an option to send a copy of the order completion e-mail to an e-mail address like the order creation e-mail. I get customs saying they do not get the e-mail. This would allow me to verify it did s... Read more...
Notifications order completion
1
Bulk updating prices
4 months ago
Kelley
open0
The ability to bulk update items, especially pricing. Also would love the ability to bulk upload new items from a template. I did this with eBay for years, over 10k items at a time, uploaded from a CS... Read more...
bulk editing Pricing updates upload
1
Option to choose from other Stock Apparel images
1 month ago
baron
open0
Both S&S and Sanmar have pictures with and with out a model. Would like the option to choose what pictures we display. I have a church site they they was very unhappy with the models having tatto'... Read more...
Apparel mock up models S&S Activewear SanMar
1
Automated Reporting
1 month ago
Bradley
open0
It would be nice to automate reporting so that emails could be sent with the information requested. I am required by my school district to send a daily sales report to our ASB accountant and it would ... Read more...
Reports
1
Shipping Label Size
4 weeks ago
mike
open0
When generating shipping labels, Spirit Sale creates as an 8.5" x 11" sheet size instead of just the size of the label. This causes label printer to treat the white space as part of the label and does... Read more...
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Attach image

Shipping Label Size 4 weeks agoWhen generating shipping labels, Spirit Sale creates as an 8.5" x 11" sheet size instead of just the size of the label. This causes label printer to treat the white space as part of the label and does... Read more...
Automated Reporting 1 month agoIt would be nice to automate reporting so that emails could be sent with the information requested. I am required by my school district to send a daily sales report to our ASB accountant and it would ... Read more...
Option to choose from other Stock Apparel images 1 month agoBoth S&S and Sanmar have pictures with and with out a model. Would like the option to choose what pictures we display. I have a church site they they was very unhappy with the models having tatto'... Read more...